Updated on September 20, 2025

Privacy policy

This Privacy Policy sets out the commitment of Houston Plus Pty Ltd (ABN 98 629 793 997), its successors and assignees (referred to as we, us and our) to protecting the privacy of your personal information that we collect through this website www.houstonplus.com (Site), the Houston Plus mobile application (App), or directly from you, being the person, organisation or entity that uses our Site or App (referred to as you or your).

Please read this Privacy Policy carefully. By providing personal information to us, you consent to our collection, holding, use and disclosure of your personal information in accordance with this Privacy Policy. Please contact us if you have questions, our contact details are at the end of this Privacy Policy.

If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or products and services offered on or through it.

1. Collection of personal information

Personal information: The type of information we collect from you or from third parties may include:

name;
contact details including email address, mailing or street address and telephone number;
details of role within a company or job title;
copies of any applicable work licences (including but not limited to trading qualifications, builder licence, electrical licence…);
copies of any applicable insurance certificates (including but not limited to worker’s compensation insurance, public liability insurance…);
credit card information and bank account details;
demographic information such as postcode;
information you provide to us through customer surveys;
details of products and services we have provided to you or that you have enquired about, and our response;
your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and browsing behaviour;
additional personal information that you provide to us directly or indirectly through your use of our Site, the App, associated applications, associated social media platforms or accounts from which you permit us to collect information; and
any other information requested by us and/or provided by you.

Your use of our Site or App: We may log information about your access and use of our Site or App, including Internet cookies, your communications with our Site or App, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.

Your opinion and feedback: We may contact you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information is optional.

If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

Personal information: The type of information we collect from you or from third parties may include:

name;
contact details including email address, mailing or street address and telephone number;
details of role within a company or job title;
copies of any applicable work licences (including but not limited to trading qualifications, builder licence, electrical licence…);
copies of any applicable insurance certificates (including but not limited to worker’s compensation insurance, public liability insurance…);
credit card information and bank account details;
demographic information such as postcode;
information you provide to us through customer surveys;
details of products and services we have provided to you or that you have enquired about, and our response;
your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and browsing behaviour;
additional personal information that you provide to us directly or indirectly through your use of our Site, the App, associated applications, associated social media platforms or accounts from which you permit us to collect information; and
any other information requested by us and/or provided by you.

Your opinion and feedback: We may contact you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information is optional.

If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

2. Collection and use of personal information

We collect and use the information for purposes including:

to enable you to access and use our Site and App and any associated applications and associated social media platforms;
to contact and communicate with you;
to conduct credit checks on you;
for internal record keeping;
for analytics, market research and business development including to operate and improve our Site or App and any associated applications and associated social media platforms;
to run competitions or offer additional benefits to you; and
for advertising and marketing, including to send you promotional information about our products and services and about third parties that we consider may be of interest to you.

You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided in the marketing materials.

We collect and use the information for purposes including:

to enable you to access and use our Site and App and any associated applications and associated social media platforms;
to contact and communicate with you;
to conduct credit checks on you;
for internal record keeping;
for analytics, market research and business development including to operate and improve our Site or App and any associated applications and associated social media platforms;
to run competitions or offer additional benefits to you; and
for advertising and marketing, including to send you promotional information about our products and services and about third parties that we consider may be of interest to you.

You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided in the marketing materials.

3. Disclosure of personal information to third parties

We may disclose personal information to:

credit reporting agencies and courts, tribunals and regulatory authorities where you fail to pay for goods or services provided to you;
courts, tribunals, regulatory authorities and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
third parties to collect and process data such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia.

Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information.

If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer our user databases, together with any personal information and non-personal information contained in those databases, to the extent permissible by law. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith.

We may disclose personal information to:

credit reporting agencies and courts, tribunals and regulatory authorities where you fail to pay for goods or services provided to you;
courts, tribunals, regulatory authorities and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
third parties to collect and process data such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia.

Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information.

4. Your rights and controlling your personal information

Choice and consent: Providing us with your personal information is optional. You can choose not to provide personal information. When you provide us with your personal information, you consent to the terms in this Privacy Policy, and to us disclosing or receiving your personal information for these purposes.

Third party information: If you provide us with third party personal information, you warrant to us that you have the third party’s consent to provide this.
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.
Access: You may request details of personal information that we hold about you under the Privacy Act 1988 (Cth). An administrative fee may be payable. We may refuse in circumstances outlined in the Act.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us. We rely on customers advising us of changes. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles, please contact us by email setting out details of the breach. We will promptly investigate your complaint and respond in writing with the outcome.
Unsubscribe: To unsubscribe from our e-mail database, or opt out of communications, please contact us using the details below.

Third party information: If you provide us with third party personal information, you warrant to us that you have the third party’s consent to provide this.
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.
Access: You may request details of personal information that we hold about you under the Privacy Act 1988 (Cth). An administrative fee may be payable. We may refuse in circumstances outlined in the Act.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us. We rely on customers advising us of changes. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles, please contact us by email setting out details of the breach. We will promptly investigate your complaint and respond in writing with the outcome.
Unsubscribe: To unsubscribe from our e-mail database, or opt out of communications, please contact us using the details below.

5. Storage and security

We are committed to ensuring that the information you provide is secure. We use suitable physical, electronic and managerial procedures to safeguard and secure the information.

No information transmitted over the Internet can be guaranteed to be secure. Transmission is at your own risk. Although we take measures to safeguard against unauthorised disclosures, we cannot assure you that personal information we collect will not be disclosed in a manner inconsistent with this Privacy Policy.

We are committed to ensuring that the information you provide is secure. We use suitable physical, electronic and managerial procedures to safeguard and secure the information.

6. Cookies & Web Beacons

We may use cookies on this Site from time to time. Cookies store preferences but do not by themselves identify you. They may enable third parties such as Google and Facebook to display our ads as part of retargeting campaigns.

We may use web beacons on this Site and on the App from time to time. They allow us to monitor visitor behaviour and collect analytics.

We may use Google Analytics. To find out how Google uses data, see: www.google.com/policies/privacy/partners/.

We may use web beacons on this Site and on the App from time to time. They allow us to monitor visitor behaviour and collect analytics.

We may use Google Analytics. To find out how Google uses data, see: www.google.com/policies/privacy/partners/.

7. Links to other websites

Our Site and App may contain links to other websites of interest. We are not responsible for the privacy practices of those websites.

8. Amendments

This Privacy Policy may be amended at our sole discretion. Continued use of our Site or App following any amendments indicates acceptance of the new terms. You should review this Privacy Policy regularly.

Contact

For any questions or notice, please contact our Privacy Officer at:

Houston Plus Pty Ltd
Level 2, 116 Devonshire Street, Surry Hills NSW 2010
Email: hello@houstonplus.com

For any questions or notice, please contact our Privacy Officer at:

Houston Plus Pty Ltd
Level 2, 116 Devonshire Street, Surry Hills NSW 2010
Email: hello@houstonplus.com